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KnowledgeWorks user guide
KnowledgeWorks brings focused eGain automation tools into one desktop hub. Use this guide to install the application, connect its controlled browser, and complete common MediaBridge, ArticleFlow, and DocSweep workflows.
MBMediaBridgeLink prepared article content to documents, images, and eGain articles.AFArticleFlowCreate folder structures and import HTML articles into eGain.DSDocSweepCheck spreadsheet-driven document lists for newer source files.Start here
- Install KnowledgeWorks and connect the browser.
- Open the tool that matches your task from the KnowledgeWorks hub.
- Keep the Logs window available when you need detailed progress or error information.
One browser for every tool
KnowledgeWorks uses one controlled browser and one persistent browser profile. Sign in once, then reuse that browser across MediaBridge, ArticleFlow, and DocSweep.
Choose the right tool
| Goal | Tool |
|---|---|
| Link files, images, or related eGain articles from prepared HTML | MediaBridge |
| Build eGain folders and import HTML articles | ArticleFlow |
| Generate a local source structure from an Excel roadmap | ArticleFlow roadmap generator |
| Check document control numbers across supported source sites | DocSweep |
Before automating
- Confirm that you are signed in to every site needed by the selected tool.
- Keep the relevant eGain page open in the controlled browser.
- Review the source files or workbook before running a large operation.
- Use the Logs window when a status message needs more detail.
- Start with a small sample when testing a new folder structure or workbook format.