MediaBridge

MediaBridge replaces placeholder targets in prepared article HTML with links or images selected through eGain. It can be run repeatedly in different modes, and already-linked targets are skipped.

Supported modes

Mode	Supported source
PDF	.pdf
Word	.doc, .docx
Excel	.xls, .xlsx
PowerPoint	.ppt, .pptx
Image	.jpg, .jpeg, .png, .gif
Article	eGain article IDs beginning with ECV3

Prepare the browser

For PDF, Word, Excel, PowerPoint, or Image mode:

1. Open the target article in the eGain article editor.
2. Open the eGain media server in another tab.
3. Confirm both pages belong to the controlled browser launched from KnowledgeWorks.

For Article mode, only the eGain article editor is required.

Prepare document links

Use an anchor whose href contains the intended filename. MediaBridge uses the final path segment to find the matching file on the media server.

<a href="./manuals/Startup Guide.pdf">Startup Guide</a>

Existing classes are preserved where supported. PDF placeholders can use dwg for drawing or schematic links and downloadable when the finished link should retain that behavior.

Prepare images

Use an image with a placeholder src containing the intended filename. MediaBridge restores the original alt, style, width, and height attributes after inserting the media-server image.

<img src="./images/parts-tab.png" alt="Parts tab" width="300" />

Prepare article links

Place the eGain article ID in the anchor href. A relative path is allowed as long as the final value contains the ID.

<a href="./ECV3-50559">Firmware Version Overview</a>

Count and link targets

1. Open the linking-mode menu beside the target counter and choose a mode.
2. Select the counter to scan the current article.
3. Review Found for unlinked targets and Done for targets already linked.
4. Select Run.
5. Keep the editor and supporting media page available until the run finishes.
6. Review skipped filenames or article IDs in Logs.

Select Stop to cancel an active count or linking run. MediaBridge finishes at the next safe cancellation point.

Repeat a linking run

MediaBridge distinguishes linked and unlinked targets for each mode. You can run PDF first, switch to Image or Article, and run again without recreating links that were already completed.

Missing media

A missing filename or article ID is logged and skipped. The remaining targets continue processing.